Cancellation policy

Last updated: 29 September 2026

This policy covers Subscribe & Save orders from Toveira Limited ("Toveira", "we", "us").

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

1. How it works

When you choose Subscribe & Save, you receive your chosen bundle automatically every month at the subscription price shown at checkout (currently 25% off the one-off price). We charge the payment method you saved at checkout on each renewal date, and your order is then dispatched as normal.

2. No minimum term

There's no minimum number of deliveries. You can cancel at any time.

3. How to cancel, skip or change

Sign in to your account and open your subscription to cancel, skip or change it, or email info@toveira.co with your order number.

To avoid being charged for your next delivery, cancel before your next renewal date. If a renewal has already been charged, you can still return that delivery in its original condition within 30 days of receiving it, as set out in our Returns & refunds policy.

4. Your right to cancel

You can cancel your subscription within 30 days of receiving your first delivery and get a refund in line with our Returns & refunds policy.

5. Price changes

If the subscription price changes, we'll email you at least 30 days before the new price applies. You can cancel before then if you don't want to continue.

6. Failed payments

If a payment fails, we'll try again and email you so you can update your details. If we still can't take payment, your subscription may be paused or cancelled.

7. Contact us

Toveira Limited
Email: info@toveira.co

See our returns policy for more details on returns and refunds. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.