Shipping policy
Last updated: 29 September 2026
This policy is provided by Toveira Limited ("Toveira", "we", "us").
1. Free delivery
Delivery is free on every order, wherever we ship.
2. When we dispatch
We aim to dispatch orders within 2 business days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend or on a bank holiday are processed on the next business day.
3. Delivery times
Estimated delivery times after dispatch:
| Destination | Estimated delivery |
|---|---|
| United States | 1–5 business days |
| United Kingdom and EU | 4–9 business days |
| Canada, Australia and rest of world | 7–14 business days |
These are estimates. Busy periods, bad weather and customs checks can occasionally cause delays.
4. Tracking your order
When your order ships, we'll email you a tracking link. You can also follow it on our Track your order page.
5. Customs, duties and taxes
Orders delivered to some countries may be subject to import duties or taxes charged by the destination country.
6. Your delivery address
Please check your address carefully at checkout. If you spot a mistake, email us straight away at info@toveira.co. We can change the address only before your order is dispatched.
7. Late, lost or damaged parcels
Your order is our responsibility until it is delivered to you. If it hasn't arrived within the delivery time above plus 5 business days, email us with your order number and we'll look into it. If a parcel is lost in transit, we'll send a replacement or give you a full refund.
If your order arrives damaged, please follow section 5 of our Returns & refunds policy.
8. Contact us
Toveira Limited
Email: info@toveira.co